by Jacqueline McClure, Genesis Background Screening Services
No matter how talented and skilled you are, the ability to communicate well trumps just about every other ability you have. When your clients, supervisors, direct reports or colleagues feel heard and understood, you will be amazed at how many of your goals and objectives can be accomplished.
If you want to surpass just about everyone else in business, the number one thing you can do is practice Active Listening. Of course, Active Listening means you are paying attention, but it’s more than that. Maintain eye contact, don’t be distracted by looking at your mobile device or any other screen. Nodding in agreement, leaning forward, and occasionally restating what they are saying are all ways to project that you are listening. It also helps to actually take notes during the conversation – not only does this help you remember all the key points of the conversation, but also shows the speaker that you consider what they are saying to be important.
Keep in mind that there is more to communication than just words. Non-verbal cues reveal whether the communication is honest and direct and helps reinforce the message. If you are speaking and can tell from your listener’s body language that they are not listening, it may be time to adjust your message. If you are the listener and the speaker’s body language does not match what they are saying, you will need to be cautious about the honesty of what they are saying. More than 50% of the message being received can be based on facial expressions and body language. Over 30% of communication is tone of voice. Under 10% is based on the actual words. This makes it easy to understand why phone conversations and email communications can be so easily misunderstood.
Whether your conversation is in person or over the phone, one of the biggest communication challenges is clarity and how messages are interpreted. One wrong assumption can greatly affect the outcome of your conversation. Being prepared for your communication will be helpful in making sure you are not misunderstood. If you are the speaker, keep your message clear, accurate, succinct and professional. As a listener, be engaged and responsive.
Why should you be concerned about effective communications in your organization? Whether you are involved with internal conversations or work with clients and marketing, communication plays a fundamental role in your business. From building and maintaining relationships to innovation or building and managing an effective team, great communication can make all the difference in your company.
In addition to using best HR practices, Genesis Background Screening always suggests a thorough pre-employment background screening to help you make an informed decision. For more information, contact Genesis Background Screening Services at 866 944-0041 ext 103, email getstarted@gbsspro.com or visit www.genesisbackgroundscreening.com
